Contact and legal information

The Glara platform is managed by Glara Sport OÜ.

• Business name: Glara Sport OÜ
• Registration code: 17478817
• Address: Lõõtsa tn 5, 50109 Tartu city, Tartu county
• Email: support@glarasport.com
• Telephone: +372 5649 4054
• Website: www.glarasport.com

Glara is an online platform for registered users, through which Users can sell and buy items in the online environment managed by Glara Sport OÜ.

Glara Sport OÜ provides platform and brokerage services. Glara Sport OÜ is generally not a party to the sales contract concluded between the Buyer and the Seller and is not responsible for the description, quality, characteristics, legality of the item sold or the information published by the Seller, except to the extent described in the user terms.

The description, photos, condition, size, price and other relevant information of each item are displayed with a specific sale advertisement. The content of the advertisement is entered by the Seller and the Seller is responsible for the accuracy of the data provided.

Opening an online store and adding items is free of charge. The platform service fee is included in the price set by the Seller and the exact service fees are published on the Platform. The Buyer pays for the order before the goods are shipped the total amount displayed on the Platform.

The service fee applicable to the sale advertisement is calculated and fixed at the time of publication of the advertisement. A later change of the service fee does not affect the payment calculated for the Seller for an item already published.

Information on service fees is available here: Service fees.

Payments made on the Platform are processed through a payment service provider. Payment service provider: AS LHV Pank.

The Buyer pays the purchase amount via the Platform. Glara Sport OÜ temporarily holds the purchase amount solely for the purpose of processing the sales transaction made via the Platform until the receipt of the goods is confirmed or the claim is resolved. The Seller will then be paid the amount, minus the Platform service fee, or the money will be refunded to the Buyer in the cases specified in the Terms of Use.

Payments made on the Platform cannot be used for general money transfers, payments to third parties, for the execution of transactions concluded outside the Platform, or for any other independent payment or value transfer purpose.

The Seller will generally send the product to the Buyer within 7 days of making the purchase, using the delivery option chosen by the Buyer or another method agreed upon between the Buyer and the Seller. The Seller is responsible for ensuring that the product being sent is packaged securely and corresponds to the description provided in the advertisement.

On the Glara platform, a sales contract is generally concluded between the Buyer and the Seller. The Seller may be either a trader or a natural person who is not engaged in economic or professional activities.

The 48-hour period applicable on the Platform does not shorten, replace or restrict the statutory 14-day consumer right of withdrawal . This is a complaint and buyer protection mechanism within the Glara platform.

The Buyer can be notified under the 48-hour complaint mechanism if the goods arrived damaged, differ significantly from the description in the sales advertisement or the product photo, or do not reach the Buyer. In such a case, Glara Sport may suspend the payment to the Seller and help Users resolve the complaint.

According to § 56(1) of the Law of Obligations Act, the statutory 14-day right of withdrawal applies if the Seller is an entrepreneur and the Buyer is a consumer, i.e. it is a contract concluded between a consumer and an entrepreneur by means of communication. In such a case, the consumer right of withdrawal rules set out in the Law of Obligations Act apply, and Glara Sport's terms of use do not restrict the Buyer's rights arising from the law.

If the Seller is a natural person who does not engage in economic or professional activities, the 14-day right of withdrawal of a consumer contract concluded by distance selling or by distance selling does not apply to the transaction between the Buyer and the Seller . In such a case, the Buyer's rights are primarily related to the claims submitted in the event of goods not complying with the terms of the sales contract and the complaint procedure provided for in the user terms.

A more detailed procedure for returns, complaint resolution and suspension of payments is described in the user terms.

Please send any questions, technical problems, payments, orders, user accounts or complaints related to the Glara Sport OÜ service to support@glarasport.com.

Please include your name, contact details, order or advertisement number and a brief description of the problem in the letter, if possible. Glara Sport OÜ will respond to the request as soon as possible, but generally no later than within 3 business days.

To resolve disagreements between the Buyer and the Seller, it is possible to contact Glara Sport OÜ within 21 days from the date of submission of the purchase order at support@glarasport.com.

If an agreement is not reached and there is a legal basis for resolving the dispute, the User can contact the Consumer Disputes Commission at the email address avaldus@komisjon.ee or on the website https://ttja.ee/tarbijavaidluste-komisjon. In the case of a natural person Seller who is not acting in his/her economic or professional activity, Users can contact the court to resolve the dispute.

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